Adani Airport Holdings partners with AionOS for multilingual AI travel service
When you walk into a busy Indian airport these days, the pressure to keep the line moving from check-in to baggage claim is obvious. Passenger numbers are climbing again, so travelers seem to expect help in real time, in whatever language they speak. Whether it’s reading a sign, booking an upgrade or coping with a delay, they want answers now.
For the operators, the trick is to give that service without ballooning staff costs or losing accuracy. A handful of tech firms are stepping up, rolling out AI platforms that can answer questions via voice, chat or kiosks. One major airport operator has actually turned to a specialist built by a former Tech Mahindra executive, hoping a language-agnostic AI will smooth things for the crowds.
*Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited, has announced a strategic deal with AionOS, a digital transformation company built by former Tech Mahindra veteran CP Gurnani, to implement a multi-lingual omni-channel agentic AI solution that would enhance the conven*
Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited, has announced a strategic deal with AionOS, a digital transformation company built by former Tech Mahindra veteran CP Gurnani, to implement a multi-lingual omni-channel agentic AI solution that would enhance the conventional passenger help desk experience for passengers. The new solution would not just provide consistent engagement experience across all channels across all Adani Airports, but connect with passengers to offer personalised, multilingual support like never before, according to an official release. Through the collaboration, AionOS will bring its proprietary Agentic AI platform, IntelliMate, delivering domain-led Conversational AI and automation, enabling Adani Airports to engage with customers and employees across multiple touchpoints, including voice, chat, web, and mobile, in their preferred languages.
Will travelers actually feel a change? AAHL’s deal with AionOS puts a multilingual, omni-channel AI next to the usual help desks. The idea is to give a uniform experience at every Adani airport, letting people ask for help in several languages.
The rollout schedule, however, is still fuzzy and we haven’t seen details on how it will mesh with the current tech stack. The piece also leaves out how the bot will tackle tough questions or what privacy safeguards are built in. Success probably hinges on its ability to pick up regional accents and answer instantly.
The partnership does point to a push for more digital assistance, yet it’s not clear whether wait times will drop or we’ll just get another touchpoint. In short, the announcement spells out the intent, but we’re still missing hard numbers, cost data and clear performance targets. We’ll have to wait for AAHL’s next update to learn about rollout phases and any benchmark results.
I expect airlines and passengers alike will be watching the first feedback once the system goes live.
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Common Questions Answered
What is the core purpose of the partnership between Adani Airport Holdings Limited and AionOS?
The partnership aims to implement a multilingual omni‑channel agentic AI solution that enhances the conventional passenger help‑desk experience across all Adani airports. By providing real‑time assistance in multiple languages, it seeks to improve traveler satisfaction while controlling staff costs.
Which technologies does AionOS bring to the Adani airports to support multilingual passenger assistance?
AionOS contributes a digital transformation platform built by former Tech Mahindra veteran CP Gurnani, featuring an agentic AI capable of handling queries across voice, chat, and other channels in several languages. The solution is designed to deliver consistent engagement across signage navigation, upgrade bookings, and disruption handling.
What uncertainties remain regarding the rollout of the AI solution at Adani airports?
The article notes that the rollout timeline remains vague and does not specify how the AI will integrate with existing airport systems. Additionally, details about the AI’s ability to manage complex queries or unusual situations have not been disclosed.
How does the proposed AI solution differ from traditional passenger help desks at Adani airports?
Unlike conventional help desks that rely solely on human staff, the AI solution offers an omni‑channel, multilingual interface that can respond instantly to traveler inquiries across multiple platforms. It is intended to sit alongside traditional desks, providing consistent service without inflating personnel costs.