Zoho adds agentic AI features across its 55‑plus business apps
Zoho is turning its sprawling suite of more than 55 business applications into a single, AI‑enhanced workhorse. The company announced a wave of new features that give its Zia assistant the ability to perform tasks that traditionally required manual input across CRM, finance and workplace tools. While the move mirrors a broader push among SaaS vendors to embed generative capabilities, Zoho’s tightly knit product lineup lets those functions ripple through every corner of the platform.
Users can now ask Zia to draft a sales proposal, reconcile a ledger entry or schedule a team meeting without hopping between modules. The rollout arrives as analysts flag AI‑native adoption as a key differentiator for cloud providers aiming for 2026 milestones. By weaving agentic AI into its core, Zoho hopes to make the technology feel less like a bolt‑on and more like an everyday collaborator.
Together, these additions extend Zoho's AI strategy by making agentic capabilities directly accessible across its ecosystem of over 55 business applications, according to the company. Because Zoho runs a tightly integrated product portfolio, Zia can act across apps (CRM, finance, workplace) with sha
Together, these additions extend Zoho's AI strategy by making agentic capabilities directly accessible across its ecosystem of over 55 business applications, according to the company. Because Zoho runs a tightly integrated product portfolio, Zia can act across apps (CRM, finance, workplace) with shared context, a practical operational advantage for customers who want AI to operate cross-product rather than as an isolated feature. Canva Canva is going AI-native by embedding intelligence across every step of the design journey, with over 13 billion AI feature uses. Its strategy blends in-house models, partnerships with leaders like OpenAI and RunwayML and a growing developer ecosystem, enhancing creativity while keeping human-led design at the centre.
Zoho's rollout of agentic AI across more than 55 applications marks a concrete step toward the AI‑native model highlighted in recent industry surveys. By embedding Zia's decision‑making abilities into CRM, finance and workplace tools, the company claims a unified intelligence layer that can act autonomously. Practical impact remains unclear.
How effectively will Zia coordinate tasks across tightly integrated apps, and will the promised optimisation translate into measurable gains for users? The broader trend suggests that leading SaaS providers are reorienting their products around intelligence delivery rather than pure service provision, aiming for a 2026 horizon where autonomy is a core feature. Zoho's approach, described as extending its AI‑native shift, aligns with that direction, but the article offers no data on performance or adoption rates.
Early adopters will watch. Consequently, while the addition signals commitment to the AI‑native shift, the extent to which it will reshape everyday workflows is still uncertain.
Further Reading
- Zoho Expands AI Portfolio with Zia LLM & More - Ceyond
- Zoho Launches Zia Hubs, an Unmatched New Tool to Extract Intelligence from Unstructured Business Data - Reworked
- Zoho Just Deployed 25 AI Agents—and They Actually Work - YouTube (Zoholics India 2025 coverage)
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Common Questions Answered
What new capabilities does Zoho's Zia assistant gain with the recent agentic AI rollout?
Zia can now autonomously perform tasks that previously required manual input, such as generating sales forecasts in CRM, reconciling invoices in finance, and drafting documents in workplace apps. This cross‑app functionality leverages shared context to streamline workflows across Zoho’s suite of more than 55 applications.
How does Zoho’s tightly integrated product portfolio enhance the impact of its agentic AI features?
Because all 55‑plus Zoho apps share a common data layer, Zia can carry contextual information from one module to another, enabling decisions that span CRM, finance, and workplace tools. This integration reduces the need for duplicate data entry and allows AI‑driven actions to propagate throughout the ecosystem.
In what ways does the article suggest the practical impact of Zoho’s AI‑native model remains uncertain?
The article notes that while Zia’s decision‑making abilities are embedded across apps, it is unclear whether this will translate into measurable productivity gains for users. Analysts question how effectively Zia can coordinate complex tasks and whether the promised optimisation will be realized in real‑world deployments.
Which specific business areas does Zoho highlight as beneficiaries of the new agentic AI features?
Zoho emphasizes CRM, finance, and workplace tools as the primary domains where Zia will act autonomously, handling activities like lead scoring, expense categorisation, and collaborative document creation. By targeting these core areas, Zoho aims to demonstrate the value of a unified intelligence layer across its extensive application suite.