LTM ServiceNow AI Agents Hit 80% Efficiency Gain

LTM and ServiceNow are widening their partnership to push AI agent deployments across more than 700 customers the two companies share. LTM has already rolled out 1,500 ServiceNow AI agents inside its own operations, covering cybersecurity, HR, IT and project delivery, and plans to use that internal build-out as the template for client work going forward. The expanded deal pairs ServiceNow's AI Platform with LTM's engineering and consulting arm, with ServiceNow's Super Intelligence Control Tower acting as the central system for tracking AI inventory and managing risk.

LTM says the deployment has cut IT ticket volumes, tightened up security operations and sped senior management review cycles by as much as 87%. The company also points to efficiency gains of up to 80% in AI asset management, though it hasn't disclosed the baseline numbers or methodology behind that figure. The push comes as enterprises running larger fleets of AI agents run into a newer problem: each agent carries its own enterprise access and identity, making it harder to track who or what is accountable when something goes wrong. That tension between scale and oversight is at the center of why ServiceNow built the Control Tower in the first place, as GVP Kulmeet Bawa explains below.