Infosys Topaz Fabric: AI Platform Transforms IT Operations

According to the company, Topaz Fabric builds on existing IT investments to deliver AI-led capabilities out-of-the-box, spanning IT operations, transformation, quality engineering, and cybersecurity services. The platform also includes over 50 AI agents purpose-built for IT operations, with pre-integrations across nine enterprise platforms. The company said the platform will be customised to each enterprise's landscape by its forward deployed engineers, who will work alongside client business teams to ensure high-quality IT services delivered with "exponential speed and accuracy." It emphasised that services on Topaz Fabric are designed to operate with "AI agents working with humans in the loop." These agents can execute end-to-end workflows, automate or eliminate repetitive tasks, and augment human workers.

"For example," Infosys explained, "the Infosys AI HR agent can process an employee query regarding business travel over chat or email, and additionally generate the corresponding travel request." Human workers, the company added, "supervise, train and continuously contextualise the out-of-the-box AI agents to ensure accuracy, governance, and ethical alignment." Infosys positioned Topaz Fabric as part of its broader push to make enterprise AI systems more modular, governable, and value-focused, helping clients accelerate digital transformation while maintaining oversight and trust in AI-driven operations. Satish HC, chief delivery officer, Infosys, said, "Infosys Topaz Fabric brings to our clients the resilience that comes from combining the transformative powers of artificial intelligence with human creativity to supercharge service delivery across the enterprise landscape, while building on their existing investments." The CDO added that this approach lets them reimagine their services stack to become the powerful engine that can accelerate to match the pace of business and deliver for them the competitive advantage that they need.