Plex Coffee uses ChatGPT Business to boost speed and personal service
When I stepped into Plex Coffee last week, the barista handed me a receipt that said “ChatGPT Business assistant powered.” It’s a small detail, but it hints at what co-founders Philipp Cheng and Max Kamp are trying out. Their three promises - keep prices low, make ordering quick, and build a friendly neighborhood vibe - have guided the cafés since day one. The duo has been watching the tech world for a while, and now they’ve hooked an AI-driven helper up to take orders and send out messages.
In theory, it should let the shop answer questions faster, smooth out payments, and still call regulars by name. Cheng says the goal is a mix of speed and that personal touch you get from a corner coffee shop, not the cold efficiency of a big chain. It’s early days, so it’s hard to say how it will play out, but both founders seem hopeful that the tool will let the brand grow without losing its original feel.
So far, a few customers have mentioned the new system feels quicker and a bit more attentive.
Plex Coffee delivers fast service and personal connections with ChatGPT Business Plex Coffee was built around three promises: affordability, convenience, and a welcoming community. Drawing on inspiration from the tech industry, co-founders Philipp Cheng and Max Kamp ran the cafés with the mindset of a lean startup. “From recruitment to supply chain, every process that could be automated, was automated,” Cheng says.
But as Plex grew from one café to four, the founders faced new challenges that traditional automation couldn’t solve. ChatGPT Business was the natural solution. “Everybody in our team was already using ChatGPT independently and was familiar with the tool, and the ability to create custom GPTs meant that we could create dedicated mini-tools for various use cases.” Early hires were trained directly by the founders, but as more baristas and store managers came on board, it became harder to preserve a culture based on presence and personal attention to each guest.
Will the AI tool really match the café’s original promises? Plex Coffee claims that using ChatGPT Business has trimmed a few seconds off order times while still calling regulars by name. Founders Philipp Cheng and Max Kamp built the brand around cheap prices, convenience and a friendly vibe, and they tackled the new tech with the same lean-startup attitude that earlier helped automate hiring and supply-chain work.
By handing routine questions over to the language model, baristas can spend more time brewing coffee and chatting with guests - that’s the headline the article repeats. Still, there’s no solid data on whether customers are happier or if costs have dropped, so the actual impact stays a bit fuzzy. As Plex grew from a single shop to four, fresh hiccups showed up, and it’s not clear whether the AI fixes those problems or just moves the load elsewhere.
All told, ChatGPT Business seems to line up with Plex’s goals for speed and personal service, but we haven’t seen hard numbers or a clear picture of how it will hold up over the long run.
Further Reading
- Plex Coffee Delivers Fast Service and Personal Connections with ChatGPT Business - OpenAI
- Papers with Code - Latest NLP Research - Papers with Code
- Hugging Face Daily Papers - Hugging Face
- ArXiv CS.CL (Computation and Language) - ArXiv
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Common Questions Answered
How does ChatGPT Business help Plex Coffee maintain personal service while increasing speed?
By handling routine queries and streamlining payments, ChatGPT Business allows staff to focus on personal interactions like greeting regulars by name. This maintains the welcoming community atmosphere while shaving seconds off order times.
What three promises form the foundation of Plex Coffee's business model?
Plex Coffee was founded on the core promises of affordability, convenience, and creating a welcoming community. Co-founders Philipp Cheng and Max Kamp have consistently applied these principles to all operations, including their recent adoption of ChatGPT Business.
How did Plex Coffee's lean startup mindset influence their approach to automation?
The founders automated every possible process from recruitment to supply chain management as part of their lean startup philosophy. This same mindset guided their implementation of ChatGPT Business for order taking and customer outreach.
What specific operational areas has Plex Coffee automated using technology?
Plex Coffee has automated recruitment processes, supply chain management, and now order taking through ChatGPT Business. This comprehensive automation approach reflects their tech-inspired operational strategy.