Tata Communications and NiCE combine AI suites for agent‑first contact centres
When Tata Communications teamed up with NiCE, the goal was pretty clear: mash their AI tools so contact-centres can actually let agents do the...
Browse AI news articles covering LLMs, tools, research, and industry trends
When Tata Communications teamed up with NiCE, the goal was pretty clear: mash their AI tools so contact-centres can actually let agents do the...
When doctors need notes right away, they’ve always had to choose between speed and accuracy.
When Confluent introduced its Real-Time Context Engine, it hit the market just as companies were drowning in raw event streams that rarely turn into...
When ServiceNow rolled out its latest earnings call, the first thing that jumped out was the focus on its subscription engine - the part that...
When a dancer with a 25-year career teamed up with Google’s Arts & Culture Lab, the goal wasn’t just to digitize old footage.
When I skimmed the latest list of the 18 most-downloaded open-source AI models from India, the first thing that jumped out was how many of them are...
Meta, Google and Microsoft - the three firms that pretty much own cloud and social-media - are all throwing extra cash at AI this quarter.
OpenAI just rolled out a new moderation model, and it’s not the kind you’ve been using forever.
When I watched Mark Zuckerberg’s latest briefing, the first thing that struck me was his claim that AI could become the next growth engine for Meta.
When I first opened Cursor’s latest tool, the Composer LLM, the headline caught my eye: it claims developers can code up to four times faster while...
Ever tried getting a TTS engine to read a whole novel? It usually trips up after a few seconds.
When I skimmed the newest white paper on AI infrastructure, the numbers caught my eye.